AI agents that answer, qualify and follow up for you
A lead who messages at 11 pm and gets no reply has usually moved on by morning. We build AI agents for WhatsApp, Instagram, your website and the phone. They answer from your own information, work out how serious each lead is, and pass the hot ones to your team.
Sound familiar?
Messages after hours go unanswered
Customers write in the evening and at weekends, when nobody is there to reply.
Your team answers the same questions all day
Prices, timings, availability: the same answers, typed again and again.
Leads never reach your CRM
Conversations happen in chat apps and the details are lost.
What we do
WhatsApp and Instagram bots
Reply to customers where they already message you, around the clock.
Website chat
An assistant on your site that answers questions and collects the visitor's details.
Lead capture and qualification
The bot works out what the customer needs and how serious they are, then alerts your team.
CRM integration
Every lead and conversation saved straight into your CRM.
Answers from your own information
The bot answers from your documents and FAQs, so replies match what your business actually offers.
Voice agents
AI that answers phone calls as well as chat, with the same knowledge and rules.
Agents that work together
For bigger jobs, several agents split the work, such as checking, scoring and writing the report, and pass results to each other.
Assistants inside your tools
Your team asks in plain English, and the agent does the task in your system, like checking a change request or drafting a report.
How we work
Pick one job
Usually the questions or leads that cost you the most time today.
Teach it your business
Your prices, policies and FAQs become the bot's source of truth.
Test with real conversations
We test it against real customer questions before it goes live.
Launch and tune
Live on your channels, with transcripts reviewed and the bot improved.
Work we've done
Sales agent for a travel brand
Answers WhatsApp and Telegram leads day and night, prices trips and alerts the owner when a buyer is ready. It passed all 62 of its logic tests.
Lead agent for Vasiyam Homes
Qualifies home buyers, scores how serious they are and hands hot leads to sales on WhatsApp. It was tuned against 15 types of buyer.
Read the case study →Voice and chat agent platform
Answers calls and chat around the clock, and replies on calls in under a second.
Questions people ask
Will the bot make things up?
It's set up to answer only from your information, and to pass anything it's unsure of to your team.
Which platforms does it work on?
WhatsApp, Instagram, Telegram, your website and phone lines.
Can it hand over to a human?
Yes. When a lead is ready to buy or the question needs a person, it alerts your team with the full conversation.
What about customer data?
Personal details can be redacted from logs, and each client's data is kept separate. We set this up before launch.
Related services
Tell us what you're building
We're a design and development studio in Chennai, working with startups and teams across India. WhatsApp or call +91 90435 44533, or email hello@etherealdesign.io.